> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shikshaos.triverseinfotech.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enquiries

> Track and follow up on prospective student leads

## What is an Enquiry?

An enquiry is a prospective student who has shown interest in your institute but hasn't enrolled yet. Use the Enquiries module to track leads, schedule follow-ups, and convert them to admitted students.

## Adding an Enquiry

Go to **Enquiries → Add Enquiry** and fill in:

* Name
* Phone number
* Course / batch of interest
* Source (walk-in, referral, social media, etc.)
* Follow-up date

## Enquiry Statuses

| Status             | Meaning                         |
| ------------------ | ------------------------------- |
| **New**            | Just added, no contact made yet |
| **Contacted**      | Called or messaged once         |
| **Follow Up**      | Requires another follow-up      |
| **Admitted**       | Converted to a student          |
| **Not Interested** | Closed — not pursuing           |

## Follow-Up Alerts

The dashboard **Attention Feed** shows all enquiries where the follow-up date is today or overdue. This ensures no lead slips through.

## Converting to Student

When an enquiry is ready to enrol:

1. Open the enquiry
2. Click **Convert to Student**
3. Fill in the remaining admission details (batch, fee, etc.)

The enquiry is marked **Admitted** and a student record is created automatically.

## Exporting Enquiries

Export your full enquiry list as CSV from **Enquiries → Export** for use in external CRM tools or sheets.